In our heart of hearts, we have known for some time that opticians really need to be open when our patients are not working, but in uniquely human form, sub-consciously we did quite a lot to put this off.
We did customer feedback surveys, we performed a resource needs analysis, we analysed our supplier availability, we did an HR impact analysis, and generally pushed this one around the plate for a good while – and then somebody said we should just try it for six months. Common sense isn’t that common.
We are now open until 8pm on a Thursday evening to give you time to get to us after work, even if you have a little distance to travel. Also, we are now open from 8am until 12 midday on a Saturday, if work from Monday to Friday renders an appointment a bit tricky during those days.
We hope this helps – and indeed would love any feedback you can give us.